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This is the beginning...

10/21/2012

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It's now up and running. The more I work on this site the more I realize that rather than being a vague and slightly squishy topic, it is really a concrete and substantial umbrella for many topics related to working with the public and staff with compassion and attention.

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    Author

    Mare Parker-O'Toole. Librarian, technologist, challenger of the status quo.

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