The Compassionate Librarian
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Servant Leadership

Some of the most successful companies around, like Starbucks and Zappos support the tenets of servant leadership. The ten elements are:
  • Listening
  • Empathy
  • Healing
  • Awareness
  • Persuasion
  • Conceptualization
  • Foresight
  • Stewardship
  • Commitment to the growth of people
  • Building community
All of these work well in the compassionate library. The most successful businesses are all about human relationships. Libraries should be too.


Character and Servant Leadership: Ten Characteristics of Caring Effective Leaders
presents a good overview of the practice.

Robert Greenleaf is the individual who identified, wrote and practiced this.
What is Servant Leadership?
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