Servant Leadership

Some of the most successful companies around, like Starbucks and Zappos support the tenets of servant leadership. The ten elements are:

• Listening
• Empathy
• Healing
• Awareness
• Persuasion
• Conceptualization
• Foresight
• Stewardship
• Commitment to the growth of people
• Building community

All of these work well in the compassionate library. The most successful businesses are all about human relationships. Libraries should be too.

Character and Servant Leadership: Ten Characteristics of Caring Effective Leaders
presents a good overview of the practice.

Robert Greenleaf is the individual who identified, wrote and practiced this.
What is Servant Leadership?